Appointments

If you eConsult first you may find you don’t need to come into the surgery.

Save yourself time and save that appointment for someone who does need it.

We no longer accept administrative requests over the phone, but you can submit your request via eConsult at any time of the day.

To request an urgent appointment for today (Monday to Friday)

• contact the practice during opening hours between Monday to Friday 8am to 6.30pm on 0208 530 4108.

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

To request a routine appointment:

• phone us on 0208 530 4108, Monday to Friday from 8am to 6.30pm
• use your NHS account (through the NHS website or NHS App) to book a screening test or vaccination

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Please note that we no longer send appointment confirmation by text message.

Should you wish to confirm your appointment time, please use the automated check and cancel booking system using your telephone keypad and pressing option 1.

As well as appointments running most hours of the day, to aid commuters, we have appointments here from 6.30pm onward Monday - Friday through our enhanced access service. On Saturdays we can offer you a morning or afternoon appointment at The Glebelands Surgery.

You can now book an appointment for urgent conditions usually managed by GP's during the evening and weekend by directly calling 020 4506 8827

The appointment line is open Monday – Friday 18.30 - 20.00 and Saturday 08.30 – 17:00. 

If you require an urgent GP appointment on Sundays & Bank Holidays, please call between 09:00 – 16:00 to be seen at Loxford Poly Clinic, Ilford Lane, IG1 2SN

If possible please try to telephone reception before 10am if you require a home visit.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed.

You can be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

Under the new NHS Pharmacy First scheme, you can visit a pharmacist to receive advice and treatment for some simple illnesses, instead of going to see your doctor.

Click here for more information

However you choose to contact us, we may offer you a consultation:

• by phone
• face to face at the surgery
• by text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

Non-attendance for appointments is a persistent problem and increases the wait to see the doctor. If you no longer require your appointment please cancel in good time as this will allow someone else to see a doctor that day

To cancel your appointment:

• phone us AT ANY TIME on 0208 530 4108 and select Option 1 
• use your NHS account (through the NHS website or NHS App)
• using the GP online system via the link at the top of this page

If you need medical help now, use NHS 111 online or Call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to respond
• if you would prefer to consult with the doctor or nurse by phone, face-to-face or by text or email
• if you need an interpreter
• if you have any other access or communication needs

We occasionally have medical students on their placements who sit in on consultations with the doctors. If, however, you wish to be seen alone, a quick word with the receptionist will ensure you can do so without embarrassment.