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Evening and Weekend Clinics
The evening and weekend clinics are run by HealthBridge. The Shrubberies Medical Centre only provide the building. We apologise if you’ve had a negative experience with the evening clinics run by HealthBridge and recommend that you contact them direct.
Here are some ways to get in touch
HealthBridge Direct Limited
Address: The Vintry, 53-63 Redbridge Lane East, Ilford, IG4 5EY
Telephone: 020 3981 3500
Online Complaints: Click here
GP patient survey
The GP Patient Survey is an independent survey run by Ipsos on behalf of NHS England. The survey is sent out to over two million people across the UK. The results show how people feel about their GP practice.
Got a Complaint?
You can either complain to the NHS service provider directly (such as a GP, dentist surgery or hospital) or to the commissioner of the services, which is the body that pays for the NHS services you use.
Here are the contact details:
NHS Commissioning Board
Telephone: 020 8221 5750
Email: nelondonicb.complaints@nhs.net
In writing:
Complaints Department
NHS North East London
4th Floor – Unex Tower
5 Station Street
London E15 1DA
Independent Advice and Advocacy Support
You can get free support, at any time, from your local independent complaint’s advocacy service. The details are as follows:
Redbridge and Waltham Forest
This service is provided by Voiceability, an Independent Complaints Advocacy Service. You can contact them by:
Telephone: 0300 303 1660
Email: helpline@voiceability.org
Voiceability can help write letters and present your case, if needed.